Terms of Use - P2Ply

By accessing of using our services, you confirm that you are at least 18 yeas old and agree to these Terms and all applicable laws and regulations. If you do not agree you must not use our services.

1. Acceptance of terms

P2Ply acts as an intermediary between users wishing to buy or sells cryptocurrency directly or through partner marketplaces. We facilitate transactions, but we do not provide custody or financial advice.

2. Services Provided

  • You must provide accurate informations for KYC verification.

  • You agree not to use the service for any illegal activity, including money laundering or fraud.


  • You are responsible for complying with your local laws and tax obligations.

3. Users Obligations

All content on the P2Ply site, including logos, designs, texts and software is the exclusive property of P2Ply. No one is allowed to copy, reproduce, distribute or use any part without explicit permission.

6. Intellectual Property

  • General support: support@p2ply.com

  • Compliance: compliance@p2ply.com

  • Commercial support: contact@p2ply.com

  • For partnerships: partnerships@p2ply.com

7. Contact

These Terms are governed by French law. In case of dispute, the competent courts will be those of the P2ply's company registered office.

8. Jurisdiction

5.1. Introduction


P2Ply is commited to the highest standards of Anti-Money Laundering (AML), Know your Customer (KYC), and Counter-Terrorism Financing (CTF) practices. This document outlines the measures implemented to ensure full compliance with applicable regulations in France and Europe.


5.2. Scope


This policy applies to:


  • All individual and corporate clients (retail and professional)

  • Any person interating with our services via our website or partner marketplaces

  • All P2Ply staff and partners



5.3. KYC Procedures



All customers are subject to identify verification in accordance with French and EU law.


5.3.1. Mandatory Identity Verification


  • Required for all transactions above 250 EUR (or equivalent in cryptocurrency).

  • Users must submit a valid government-issuers ID, a selfie with the ID, and proof of residence.


5.3.2. For Legal Entities (KYB)


  • Certificate of incorporation

  • Proof of adress

  • Identity documents of all beneficial owners and representatives


5.3.3. Refusal of KYC


If a client refuses to complete KYC steps, P2Ply reserves the right to immediatly halt the transaction. In this case, refund policies apply (see "Refund" section)


5.4. AML Measures


We actively monitor, detect, and report any suspicious activities, Measures include:


  • Transaction pattern analysis

  • Blacklist screening (EU/UN/OFAC lists)

  • Reporting to tracfin or relevant authorities when required


5.5. Refund policy


  • Refunds are subject to a minimum fee of 3%, with a minimum of 20 EUR

  • Refunds are only granted if the user has completed full identity verification

  • If funds are frozen due to AML/KYC concerns, P2Ply may retain them until full compliance is achieved or until legal obligations are met.


5.6. Prohibited Actions


Clients may not:


  • Attempt to bypass our verification processes

  • Use our services to launder funds, finance terrorism, or engage in illegal activities

  • Introduce malware, attack the platform, or access restricted areas

  • Remove, copy, or use P2Ply's intellectual property without permission


Violation of these rules will result in immediate account suspension or legal action.


5.7. Data Protection


P2Ply processes personal data in accordance with the GDPR.


  • Data is collected to meet legal obligations (KYC/AML) and to manage customer relationships.

  • Users have the right to access, correct, or request deletion in their data.

  • Data is stored securely and not shared with third parties unless required.

1. Intro


5. AML/KYC Compliance

4.1. Fees may vary depending on the transaction channel:

  • Via the P2Ply website: commissions range from 2.1% to 3.0% depending on the transaction amount


  • Via partner marketplaces: spread varies between 2.5% to 4.0% depending on liquidity, availability and market conditions


4.2. Minimum Purchases Requirement:

The minimum transaction amount is 100 EUR (or the equivalent in cryptocurrency)

Transactions below this amount will not be processed.


4.3. Refund Policy:


Refunds are possible in the following cases:


  • Transaction cancellation due to user request (if not yet executed

  • Failure or impossibility to process a transaction due to technical issues

  • Non compliance with KYC procedures


In all refund cases, a minimum fee of 3% applies, with a minimum of 20 EUR.


4. Fees and Pricing

P2Ply

Home

This policy is reviewed periodically. Updates will be posted on our website.

9. Policy review

Company


Why P2Ply?


P2Ply

Made and hosted in the EU